Shipping policy
Last Updated: July 31, 2026
This Shipping Policy explains INEWER’s order processing, tailoring, shipping, tracking, and delivery procedures for orders shipped to the United States.
1. Processing Your Order
Processing time varies depending on whether the selected item is ready-made or made to order.
Processing and tailoring times are separate from shipping transit times.
Ready-Made Items
Selected products are ready-made and available for faster dispatch.
Products displaying the “Ships in 48 Hours” label on the product page are generally processed and dispatched within 48 hours after the order has been confirmed.
The 48-hour timeframe refers only to order processing before shipment. It does not include the carrier’s shipping transit time.
Made-to-Order Items
Most INEWER dresses are made to order. Production begins after the order has been confirmed and generally takes 3–5 business days before shipment.
Processing and tailoring times may vary depending on the selected style, order requirements, seasonal demand, and other circumstances.
2. Shipping Information
Country/Region: United States
| Shipping Method | Shipping Time | Cost (starting from) |
|---|---|---|
| Standard Shipping | 8–10 business days | Free Shipping |
| Expedited Shipping | 3–5 business days | From US$ 24.99 |
Shipping transit time begins after the order has been processed and dispatched.
INEWER currently ships only to eligible delivery addresses within the United States. Standard shipping is free for all addresses within our supported delivery area.
Shipping availability is determined by the delivery address entered at checkout. If an address is outside our supported delivery area, shipping options will not be available for that address.
The complete shipping cost, including any selected expedited shipping service, will be displayed at checkout before payment.
3. Estimated Delivery Time
Your estimated total delivery time is:
Processing or tailoring time + shipping transit time
For example, a made-to-order dress may require 3–5 business days for production, followed by the applicable shipping transit time.
Your estimated delivery window will be displayed at checkout and included in your order confirmation email.
If your order contains multiple items, the items may be shipped together. In this situation, the dispatch date may depend on the item with the longest processing or tailoring time.
4. Delivery Delays
We make every reasonable effort to process and deliver orders within the estimated timeframe.
However, severe weather, customs procedures, carrier disruptions, seasonal demand, and other circumstances outside our reasonable control may cause delays.
Processing and tailoring times may be longer during busy periods, particularly from March through April.
If you need your dress for a specific event date, please contact our customer service team before placing your order. We will help you review the estimated processing and delivery timeframe, but delivery by a specific date cannot be guaranteed.
5. Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Tracking information may require additional time to become active after the carrier receives the package.
If tracking shows that your package is still in transit and the status has been updated within the past two or three days, please allow additional time for the carrier to complete delivery.
For the most current delivery information, you may also contact the carrier directly using your tracking number.
6. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it:
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Check with other members of your household, neighbors, your leasing office, front desk, or building manager.
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Confirm that the shipping address on your order is correct.
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Allow up to 24 hours, as carriers may occasionally mark a package as delivered shortly before it arrives.
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Contact the carrier using your tracking number for additional delivery details.
If the package still cannot be located after 48 hours, contact us at service@inewerfashion.com with your order number and tracking information.
We will assist you with the carrier investigation and review the available resolution based on the carrier’s findings and the circumstances of the shipment.
7. Pending or Delayed Delivery
If tracking shows that delivery is pending, please contact the carrier for the most current information.
Delivery may be temporarily delayed because of weather conditions, local service interruptions, address issues, or other carrier-related circumstances.
If the carrier is unable to resolve the issue, contact us at service@inewerfashion.com with your order number and tracking information. Our customer service team will review the situation and assist you with the next steps.
8. Multiple-Item Orders
If your order contains multiple items, they may be shipped together.
The processing time for the complete order may depend on the item with the longest processing or tailoring time.
If items are shipped separately, you may receive more than one tracking number.
9. When to Order
To allow sufficient time for production, shipping, fitting, and any necessary alterations, we recommend ordering your dress approximately one to two months before your event.
Ordering early can help reduce the impact of seasonal processing delays or unexpected carrier disruptions.
10. Contact Us
For shipping, tracking, or delivery questions, contact:
Email: service@inewerfashion.com
Website: https://inewerfashion.com/
INEWER may update this policy when necessary. The version in effect on the date an order is placed will apply to that order.