Last Updated: August 20, 2026

INEWER wants you to feel confident about your purchase. This policy explains which items are eligible for return, how to request a return or cancellation, who is responsible for return shipping costs, and when approved refunds will be issued.

Please review this policy carefully before placing your order.

1. Return Window

Standard-size dresses and eligible accessories may be returned within 30 days after delivery, provided they meet the eligibility requirements in this policy.

For this policy:

• A standard-size dress is produced in the standard size selected by the customer at checkout. It is not a custom-sized item and remains eligible for return under this policy.
• A custom-sized dress is produced using measurements supplied by the customer. Custom-sized dresses are final sale and are not eligible for return.

The 30-day return period begins on the date the carrier marks the order as delivered.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible and within the 30-day return window.

Because some dresses include handmade details, slight differences in lace placement, appliqué patterns, embellishments, or color between production batches may occur. Minor variations of this nature are not normally considered defects.

2. No Exchanges

INEWER does not offer exchanges for any item, including exchanges for a different size, color, style, or product.

If you would like a different item, you must submit an eligible return request in accordance with this policy and place a new order separately.

Damaged, defective, or incorrect items are handled through the refund process described in Section 7. INEWER does not provide replacement items.

3. Custom-Sized and Altered Items – Final Sale

We do not accept returns for the following final-sale items:

• Dresses produced using custom measurements supplied by the customer
• Dresses or other items altered by the customer or a third party
• Items showing signs of unauthorized modification or customization

Please check our size chart carefully before ordering. You may contact our customer service team for sizing guidance before placing your order.

Local Alteration Reimbursement

In certain situations, INEWER may approve reimbursement for local alterations as an alternative to returning the dress.

Alteration reimbursement is subject to the following conditions:

• You must contact INEWER and receive approval before having the dress altered.
• You must provide a valid receipt showing the alteration cost.
• The approved reimbursement cannot exceed 25% of the product price.
• The reimbursement amount will depend on the circumstances and the alteration required.
• Once a dress has been altered, it cannot be returned.

Alteration costs incurred without prior approval from INEWER are not eligible for reimbursement.

4. Order Cancellation

Cancellation eligibility depends on when we receive your request.

Within 24 Hours of Payment

If we receive your cancellation request within 24 hours after payment, you are eligible for a full refund of:

• 100% of the product price
• 100% of any shipping fee paid

More Than 24 Hours After Payment but Before Shipment

If we receive your cancellation request more than 24 hours after payment but before the order has shipped, you are eligible for:

• 70% of the dress price
• 100% of any shipping fee paid

A fee equal to 30% of the dress price will be deducted to cover materials and labor already committed to the order.

After Shipment

Once an order has shipped, it cannot be cancelled.

After receiving the order, you may request a return if the item meets the eligibility requirements in this policy.

How to Cancel an Order

Email service@inewerfashion.com and include:

• Your order number
• Your name
• Your phone number
• The item or order you wish to cancel

The official cancellation time will be determined by the timestamp showing when our system receives your email.

5. Return Conditions

To qualify for a return and refund, an eligible item must:

A careful indoor try-on to check the size, fit, overall appearance, and adjustable features does not by itself affect return eligibility.

• Not have been worn outside or to an event, washed, steamed, ironed, or altered
• Be free of perfume, deodorant, makeup, stains, pet hair, smoke, and other odors
• Have all original tags attached
• Be returned in its original packaging
• Include all original accessories, such as scarves, straps, corset laces, or removable decorations

We may refuse a return if the item shows signs of outside or event wear, washing, steaming, ironing, damage, alteration, missing tags, odors, stains, or missing accessories.

6. How to Request a Return

Do not send a return to the address shown on the original package.

All approved returns must be sent to our designated return warehouse in the United States. The correct return address will be provided after your return request has been reviewed and approved.

To request a return, email:

service@inewerfashion.com

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Clear photographs if the item is damaged, defective, or incorrect

Once the return is approved, we will provide the correct return address and return instructions.

Returns sent without prior approval or to an unauthorized address may not be accepted or processed.

7. Damaged, Defective, or Incorrect Items

Contact us if your item arrives:

• Damaged, such as with tears, stains, or a broken zipper
• Defective, such as with significant sewing errors or missing embellishments
• In the wrong style, size, or color
• Different from the item shown in your order confirmation

Please provide clear photographs showing:

• The original packaging
• The damaged, defective, or incorrect area
• The item’s tags
• The complete item when requested

After verification, INEWER will issue a full refund in accordance with this policy.

A full refund for a verified damaged, defective, or incorrect item includes:

• The full product price
• Any original shipping fee paid

If we require the item to be returned, INEWER will also cover the approved return shipping cost and provide return instructions.

8. Change-of-Mind Returns and Return Shipping

For an eligible standard-size item returned because of a change of mind, dissatisfaction with the style, or another reason not caused by a product defect or INEWER error:

• The customer is responsible for return shipping costs.
• Any expedited shipping fee paid for the original order is non-refundable.
• The eligible refund covers the returned product price after the item passes inspection.

We strongly recommend using a trackable shipping method and keeping your shipping receipt and tracking number.

The customer is responsible for ensuring that the return reaches our designated warehouse. If a return is lost or damaged before it is delivered to our warehouse, please contact the return carrier to submit a claim. This may affect our ability to approve or complete the refund.

9. Refund Processing Time

Once we receive your approved return, we will inspect it and process any approved refund to your original payment method.

Please allow up to 10 business days from the date we receive your return for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

If your refund is not visible after 10 business days, please contact your bank or payment provider first. You may also contact us through the online chat on our website or email service@inewerfashion.com for assistance.

10. Contact Us

For return, cancellation, or refund questions, contact:

Contact Information

Trade name: INEWER

Legal business name: HONG KONG YOULAI INDUSTRIAL CO., LIMITED

Customer service email: service@inewerfashion.com

Customer service phone: +852 98307103

Registered business address: RM C20, BLK C, 3/F, EAST SUN INDUSTRIAL CENTRE, 16 SHING YIP STREET, KWUN TONG, HONG KONG

INEWER may update this policy when necessary. The version in effect on the date an order is placed will apply to that order.