Shipping Policy
Important information on our product processing, tailoring, and shipping can be found in this article.
Processing Your Order
Depending on your ordered item, the processing/tailoring time will differ slightly.
Ready-Made Items
A selection of our products is ready-made, meaning these items are in stock and ready to be shipped. They usually take less than 48 hours to process before shipping. These items include:
- Any item marked “Ship in 48hrs” on the product details page
Made-to-Order Items
Most of our products are made-to-order, meaning that we only begin sewing them once an order has been confirmed. It can take 3-5 business days for us to finish making an item before it can be shipped.
Tailoring time differs from category to category.
Shipping Information
Country/Region: United States
| Shipping Method | Shipping Time | Cost (starting from) |
|---|---|---|
| Standard Shipping | 8–10 days | Free Shipping |
| Expedited Shipping | 3–5 days | From US$ 24.99 |
* Please note: Standard shipping to remote areas may incur an additional surcharge starting from US$ 24.99. If your address is in a remote area, the applicable shipping fee will be displayed at checkout.
We do everything in our power to ensure you receive your dress on time; however, sometimes matters beyond our control, like customs or severe weather, may affect the delivery of your package. If you need your dress for a specific date, please contact our customer service team before placing your order to ensure you can receive your dress by the date needed.
INEWER is not responsible for lost or stolen packages, but we are happy to see what we can do to help if something goes wrong in transit.
Before Contacting Us
Before reaching out to us, we recommend double-checking your tracking number to confirm the status of your order. Depending on the status, try the following:
Marked as “Delivered”
Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (which happens all the time).
If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent), as carriers will sometimes mark a package as delivered prematurely. Please contact us if it doesn’t show up by the 48-hour mark.
Please note: If you do not confirm the delivery within 7 days from the date the parcel is delivered, our system will automatically update your order status to “Completed”.
Still in Transit
The carrier may have gotten delayed and updated their estimated delivery window. As long as the tracking status was updated recently (in the past 2–3 days), everything should be fine. Please wait for the package to be delivered.
If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information.
Pending Delivery
If your tracking status shows delivery as pending, reach out to the carrier to see if they can provide you with an explanation.
Sometimes packages get marked as pending if conditions are too dangerous for drivers or if the carrier is experiencing an issue on their end.
If None of the Above Works
If you have spoken with the carrier and they are unable to assist, please contact our customer service team with your order number and your needs. We’ll see what we can do to help.
When to Order
Total Delivery Time = Processing/Tailoring Time + Shipping Time
At checkout, we will provide you with an estimated delivery window for your order, which will also be noted in your Order Confirmation email.
If your order contains multiple items, they will be shipped together. Therefore, the total processing/tailoring time will depend on the product with the longest processing/tailoring time. Please refer to the “Processing Your Order” section for detailed processing/tailoring times of different products. Note: The color of the products displayed on your computer or mobile phone may be slightly different from the actual color. This is the common problem of different display equipment.
Please keep in mind that processing/tailoring times can sometimes increase, especially between March and April.
For ready-made items, while it doesn’t take too long for these items to be processed and delivered, we recommend ordering at least 1 month before you need them.