FAQs
Find quick answers about sizing, custom measurements, shipping, returns, payments, and color expectations before placing your order.
Sizing & Custom Size
How do I choose the right size?
Measure your bust, waist, and hips first, then compare your numbers with our Size Guide. We recommend choosing based on actual measurements rather than only your usual dress size.
What if I am between two sizes?
If your measurements fall between sizes, choose the size that fits your largest measurement or consider Custom Size for a closer fit. Formal dresses are easier to alter slightly smaller than to let out.
Can I order a custom size?
Yes. For Custom Size, please provide accurate bust, waist, hips, and height measurements. Hollow to Hem is optional unless you want to provide extra length guidance.
Are custom-size dresses returnable?
Custom-size dresses are made according to the measurements you submit and are final sale unless the item arrives damaged, defective, or incorrect. Please review our Return Policy before ordering.
Orders, Shipping & Payment
Can I rush my order if my event is close?
If your event date is close, contact us before ordering so we can help check timing. Select styles may ship faster, and expedited shipping may be available at checkout.
How long will it take to receive my dress?
Total delivery time includes processing or tailoring time plus shipping time. Please review our Shipping Policy for current timing and contact us before ordering if you need the dress by a specific date.
Can I change or cancel my order after placing it?
Please contact us as soon as possible. Once tailoring, processing, or shipment has started, changes or cancellations may not be possible.
What payment methods do you accept?
We accept secure payment methods shown at checkout, which may include major cards, PayPal, Apple Pay, and Google Pay depending on your device and location. Visit Payment Methods for details.
Returns, Color & Support
What should I do if my dress arrives damaged or incorrect?
Please contact customer service with your order number and clear photos of the package, product tags, and issue. We will review the case according to our Return Policy.
Will the dress color match what I see on screen?
Screen settings and lighting can affect how colors appear. Use our color guide as a helpful reference, and expect slight differences between screens and real fabric.
Do all colors ship in 48 hours?
No. Fast shipping only applies to select styles or options marked as eligible. Please check the product page or contact us before ordering if timing is urgent.
How can I contact customer service before placing an order?
You can contact us through live chat when available or email us at service@inewerfashion.com. Include your event date and style link if you need timing or sizing help.