Yes, alterations are definitely possible. We recommend starting with our detailed size chart to help you find the best fit. If you've taken your measurements and still can't find your size, don't worry — we offer a free custom sizing service. Simply send us your measurements via sales@inewerfashion.com, and we will create a dress that fits you perfectly, just like it was made for you.
Can I rush my order if my event is close? I need a dress urgently. What are my options?
Absolutely. We understand that sometimes time is tight. Here are your best options:
1. Choose SHIP IN 24 HOURS Dresses Browse our collection of dresses marked for 24-hour dispatch. These ship within 24 hours after ordering, and delivery typically takes 8–10 business days.
2.Express Shipping Upgrade (3–5 days) If your preferred dress isn’t in our ready-to-ship collection, or if the standard timeline still feels too long, you can upgrade to express shipping — delivery in just 3–5 business days, starting from $24.99.
Whichever option you choose, we’ll do our best to get your dress to you in time for your big day.
What if my dress arrives damaged, stained, or has a defect? Can I return or exchange a dress?
We take full responsibility for any manufacturing defects.
Here's what we'll do: Minor issue : If you're willing to keep the dress, we can offer a partial refund or reimburse you for local repairs — whichever you prefer. We also arrange a free return for a full refund.
To help you as quickly as possible, please contact us within 48 hours of delivery and provide clear photos of:The original packaging; The damage, stain, or defect; The item's tags.
If you'd like more details about our return process, please click the link below to read our Return Policy
How long will it take to receive my dress?
Here's how to estimate when your dress will arrive.
Processing Time: 2–5 days after you place your order.
Standard Shipping Time(Free): 8–10 days. Total: 10–15 days.
Express Shipping Time(Starts at $24.99): 3–5 days. Total: 5–10 days.
Total Delivery Time = Processing Time + Shipping Time
Once your order is shipped, you'll receive a tracking number so you can follow every step of the way.
What payment methods do we accept?
We support multiple secure and convenient payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay. All transactions are protected with encryption technology to ensure your payment information stays safe. If you have any payment questions, please feel free to contact our customer service team.
Who can I contact if I have questions before placing my order? How do I contact customer service?
Live chat: Click the chat icon at the bottom right corner
Email: sales@inewerfashion.com
Response time: Within 24 business hours
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