Frequently Asked Questions

Measure your bust, waist, and hips first, then compare your numbers with our Size Guide. We recommend choosing based on actual measurements rather than only your usual dress size.

If your measurements fall between sizes, choose the size that fits your largest measurement or consider Custom Size for a closer fit. Formal dresses are easier to alter slightly smaller than to let out.

Yes. For Custom Size, please provide accurate bust, waist, hips, and height measurements. Hollow to Hem is optional unless you want to provide extra length guidance.

Custom-size dresses are made according to the measurements you submit and are final sale unless the item arrives damaged, defective, or incorrect. Please review our Return Policy before ordering.

We recommend ordering your dress approximately 1–2 months before your event to allow enough time for processing, shipping, fitting, and any necessary alterations.

If your event is approaching, please contact us before ordering so we can help review the estimated timeline.

Delivery by a specific date cannot be guaranteed.

If your event date is approaching, please contact us before ordering so we can help review the estimated timeline.

Selected styles may qualify for faster processing, and expedited shipping may be available at checkout.

Please note that expedited shipping reduces estimated transit time but does not shorten processing or tailoring time.

Delivery by a specific event date cannot be guaranteed.

Total delivery time includes processing or tailoring time plus shipping transit time.

Typical processing times are:

• Ready-made styles marked "Ships in 48 Hours": generally within 48 hours.
• Standard-size dresses: generally 3–5 business days.
• Custom-size dresses: generally 5 business days.

Shipping transit time is additional. Processing and delivery estimates may vary.

Please check our Shipping Policy for details.

No. Expedited shipping offers a shorter estimated transit time, but it does not shorten processing or tailoring time.

• Standard Shipping: 8–10 business days in transit (Free).
• Expedited Shipping: 3–5 business days in transit (US$24.99).

Processing time varies by dress type. Please review our Shipping Policy for full details.

Once your order ships, tracking information will be sent to the email address provided at checkout.

You can also check your shipment status on our Track Your Order page using your order details or tracking number.

Please note that tracking information may take additional time to become active after shipment.

Please contact us as soon as possible if you need to change or cancel your order. For cancellations, the refund amount depends on when we receive your request:

• Within 24 hours of payment: 100% refund of the product price and any shipping fee paid.
• After 24 hours but before shipment: 70% refund of the dress price and 100% refund of any shipping fee paid.
• After shipment: Orders can no longer be cancelled.

Order changes are subject to the order's processing status and may not always be possible.

Please see our Return & Refund Policy for the complete cancellation conditions.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and UnionPay, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Available payment options may vary depending on your device, browser, location, and checkout eligibility.

The payment methods available for your order will be displayed at checkout.

For details, please visit our Payment Methods page.

Please email service@inewerfashion.com with your order number, the item you wish to return, and the reason for your request.

If the item arrived damaged, defective, or incorrect, please include clear photos.

Once your return is approved, we will provide the return instructions and our designated U.S. return warehouse address. Please do not send items back without prior approval.

See our Return & Refund Policy for full eligibility requirements.

For eligible standard-size items returned due to a change of mind or other non-defect reasons, customers are responsible for return shipping costs. Any original expedited shipping fee is non-refundable.

For verified damaged, defective, or incorrect items, INEWER will cover the approved return shipping cost if a return is required.

Please review our Return & Refund Policy for details.

No. INEWER does not offer exchanges or replacement items.

If you would like a different size, color, style, or product, please request a return for your eligible original purchase and place a new order separately.

All returns are subject to our Return & Refund Policy.

Please contact customer service with your order number and clear photos of the package, product tags, and issue. We will review the case according to our Return Policy.

Screen settings and lighting can affect how colors appear. Use our color guide as a helpful reference, and expect slight differences between screens and real fabric.

No. The 48-hour processing option only applies to selected styles or product options specifically marked "Ships in 48 Hours."

Availability may vary by style, color, and size. Please check the product page before ordering.

Shipping transit time is additional.

You can contact us through live chat when available or email us at service@inewerfashion.com. Include your event date and style link if you need timing or sizing help.