Last Updated: Sep 4, 2026

This Shipping Policy explains INEWER’s order processing, tailoring, shipping, tracking, and delivery procedures for orders shipped to the United States.

1. Processing Your Order

Processing time depends on the type of dress ordered. Processing or tailoring time is separate from shipping transit time.

Item Type	Processing Time	Important Note
Ready-Made Items	Generally within 48 hours	Only for products labeled “Ships in 48 Hours.” Transit time is not included.
Standard-Size Dresses	Generally 3–5 business days	Produced in the standard size selected at checkout.
Custom-Size Dresses	Generally 5 business days	Produced using customer-provided measurements.

Processing and tailoring times may vary depending on the selected style, order requirements, seasonal demand and other circumstances.

2. Shipping Information

Country/Region: United States

Shipping Method	Transit Time	Cost
Standard Shipping	8–10 business days	Free
Expedited Shipping	3–5 business days	US$24.99

Shipping transit time begins after the order has been processed and dispatched. Available shipping methods, charges and the estimated delivery window will be confirmed at checkout.

INEWER currently ships only to eligible delivery addresses within the United States. Shipping availability is determined by the delivery address entered at checkout.

Shipping Origin

Orders are processed and shipped from China to eligible delivery addresses in the United States.

Duties & Taxes

Customers will not be charged additional customs duties or import fees upon delivery. Any applicable U.S. sales tax will be calculated and displayed at checkout.

3. Estimated Delivery Time

Estimated Total Delivery Time = Processing or Tailoring Time + Shipping Transit Time

Example Order	Estimated Time Calculation
“Ships in 48 Hours” item with Standard Shipping	Up to 48 hours of processing + 8–10 business days of transit
Standard-Size Dress with Standard Shipping	3–5 business days of processing + 8–10 business days of transit
Custom-Size Dress with Standard Shipping	Approximately 5 business days of tailoring + 8–10 business days of transit

All processing and delivery timeframes are estimates and are not guaranteed. Seasonal demand, carrier disruptions, severe weather and other circumstances outside our reasonable control may cause delays.

4. Delivery Delays

We make every reasonable effort to process and deliver orders within the estimated timeframe.

However, severe weather, customs procedures, carrier disruptions, seasonal demand, and other circumstances outside our reasonable control may cause delays.

Processing and tailoring times may be longer during busy periods, particularly from March through April.

If you need your dress for a specific event date, please contact our customer service team before placing your order. We will help you review the estimated processing and delivery timeframe, but delivery by a specific date cannot be guaranteed.

5. Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Tracking information may require additional time to become active after the carrier receives the package.

If tracking shows that your package is still in transit and the status has been updated within the past two or three days, please allow additional time for the carrier to complete delivery.

For the most current delivery information, you may also contact the carrier directly using your tracking number.

6. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it:

1. Check with other members of your household, neighbors, your leasing office, front desk, or building manager.
2. Confirm that the shipping address on your order is correct.
3. Allow up to 24 hours, as carriers may occasionally mark a package as delivered shortly before it arrives.
4. Contact the carrier using your tracking number for additional delivery details.

If the package still cannot be located after 48 hours, contact us at service@inewerfashion.com with your order number and tracking information.

We will assist you with the carrier investigation and review the available resolution based on the carrier’s findings and the circumstances of the shipment.

7. Pending or Delayed Delivery

If tracking shows that delivery is pending, please contact the carrier for the most current information.

Delivery may be temporarily delayed because of weather conditions, local service interruptions, address issues, or other carrier-related circumstances.

If the carrier is unable to resolve the issue, contact us at service@inewerfashion.com with your order number and tracking information. Our customer service team will review the situation and assist you with the next steps.

8. Multiple-Item Orders

If your order contains multiple items, they may be shipped together.

The processing time for the complete order may depend on the item with the longest processing or tailoring time.

If items are shipped separately, you may receive more than one tracking number.

9. When to Order

To allow sufficient time for production, shipping, fitting, and any necessary alterations, we recommend ordering your dress approximately one to two months before your event.

Ordering early can help reduce the impact of seasonal processing delays or unexpected carrier disruptions.

10. Contact Us

For shipping, tracking, or delivery questions, contact:

Trade name: INEWER

Legal business name: HONG KONG YOULAI INDUSTRIAL CO., LIMITED

Customer service email: service@inewerfashion.com

Customer service phone: +852 98307103

Registered business address: RM C20, BLK C, 3/F, EAST SUN INDUSTRIAL CENTRE, 16 SHING YIP STREET, KWUN TONG, HONG KONG

INEWER may update this policy when necessary. The version in effect on the date an order is placed will apply to that order.